Unfortunately, we cannot make size changes or additions to existing orders. if a size change is needed, please email us with the order number and request an order cancellation.

The order can be cancelled allowing customers to reorder the preferred size and/or add additional items. please note, we cannot cancel orders once they have been shipped.

All orders are processed and shipped within 1-3 business days unless the specific product description states otherwise.

The customer is emailed a tracking number when the order ships. products shipping & delivery depends on the dispatching warehouse they come from. Local post office delivery delays are rare but can happen especially during busy sales seasons and they are not controlled by Ibreez Collections.

Please note, some high-value orders may require a signature for delivery. if an attempted delivery notice is left by your local post office, please follow up with them directly for redelivery or pickup instructions.

Ibreez Collections cannot schedule redelivery attempts.

Our seller and buyer protection policies do not allow for address changes. please double-check the address before completing the order at check out, making sure flat, apt, unit or suite numbers are included.

If an address was entered in error, please email us with the order number and cancellation request. we will cancel the order allowing customers to reorder and input the corrected information. please note, we cannot cancel orders once they have been shipped.

We will gladly offer a hassle Free return within 15 days of delivery. customer must process their return request through our Returns area online - within this time frame.

Items must be in new and unworn condition with tags attached. customer is responsible for all shipping costs to return the item(s). We do not offer Exchanges or Returns on Hats.

We do not hold items for purchase. all purchases are on a first-come basis.

Please allow 3 business days to process the packages received. after processing, the refund will be processed excluding any shipping cost.

We will gladly offer a Refund with NO questions asked if you are ever not satisfied with the product.

All claims MUST be made within 15 days of delivery, any claims outside of this timeframe will not be accepted, with no exceptions. Please contact us and provide an order number and a detailed explanation of the issue. Refund requests are handled on a case-by-case basis.

If applicable once your returned item is received and inspected, please allow a couple of days to process your refund.

Tracking numbers can take up to 48 hours before updating. If an unusual amount of time passes before showing an update, please get in touch with us.

All inquiries can be sent using our online contact form. Please allow up to 48 hours to respond to email correspondence. Emails are answered Monday - Thursday between 9:00 a.m. - 5:00 p.m. GMT.

Emails received on weekends and holidays will be answered the next business day. If the inquiry is regarding an existing order, please make sure to include the order number and a message explaining any issues to expedite the response and resolution.